Next-Gen Field Service Management
Plan, Optimize, and Control
Field Operations
Automatic scheduling, intelligent mobile workflows, and proactive AI help mobile teams complete more jobs with less wasted time — time to plan drops from hours to minutes, while smarter routes reduce driving time.
Designed for your entire team
Optimize My Day for every role
For Dispatchers & Planners
Optimize My Planning
- Advanced route optimization & skill-based assignment
- Drag-and-drop with proactive AI suggestions
- Real-time re-planning and SLA risk alerts
“OMD Cleo automatically handles appointment requests with our customers. This saves me up to 60 minutes every day, leaving me only to review and confirm the appointments.”
Planner, Deutsche Prüfservice
For Technicians & Drivers
Optimize My Visits
- Rich guided checklists with offline capability
- Instant access to service history & documents on-site
- Voice, photo & automatic report generation
“OMD brings everything we need for perfect service together in a single app: information is instantly at our fingertips, and communication with dispatchers and everyone involved is seamless across any channel.”
Field Technician, Culligan
For Heads of Operations
Optimize My Field Operations
- Real-time Powerhouse dashboards & KPIs
- Proactive AI agents that flag issues early
- Full traceability and faster invoicing
“With OMD Powerhouse, we have all the key metrics at a glance and use the insights we gain to create automated workflows directly with OMD Cleo – giving us full transparency and 30% greater productivity.”
Group Director Service Logistics, CWS
The OMD Platform
The intelligent platform built to unify the entire field service lifecycle
From AI-driven scheduling and multi-day route optimization for dispatchers to real-time guided workflows for technicians in the field, it creates a single source of truth — eliminating silos, reducing wasted time, and bringing precision to every mile.
Intelligent Planning
AI-powered scheduling and real-time route optimization on a single map.
Guided Mobile Workflows
Mobile-first workflows with offline checklists and instant reporting.
Analytics and AI Agents
Full visibility into field performance with automated KPIs and proactive risk alerts.
AI Automations and Integrations
Autonomous agents that handle routine scheduling, customer updates, and logistical re-routing without human intervention.
THE OPTIMIZE MY DAY DIFFERENCE
Why leading organizations choose OMD
Proven Customer Success
With a 20+ year track record in route optimization and mobile apps for field workers, OMD is trusted by organizations with mobile workforces from 10 to more than 1,000 users. Customers choose OMD because it delivers practical value in everyday field operations.
Complex Scheduling Optimized
OMD turns complex planning constraints into efficient schedules. It balances skills, territories, availability, SLAs, travel time, parts readiness, task groups, and multi-resource work, helping planners reduce manual effort, avoid wasted travel, and make better use of mobile capacity.
Powerful AI Automations
OMD uses AI where it creates practical value: cleaner work preparation, better-informed mobile workers, more complete documentation, and faster insight into what is driving operational performance.
Trusted by leading service organizations
Solutions for Real Ops
Optimize your mobile process
Inspection
Regulatory and compliance checks done right with SLA monitoring.
DetailsMaintenance
Planned & unplanned technical work with skill-based technician matching and complex checklists.
DetailsService
Skill-based assignment and rule-based documentation of ad-hoc operations.
DetailsDelivery
Intelligent route optimization with proof of delivery and ERP sync.
Details